OVERVIEW
Crafty Crawly™ operates this website, providing a range of unique, handmade resin art products. Throughout the site, the terms “we,” “us,” and “our” refer to Crafty Crawly™. By accessing or using our website and services, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms, conditions, policies, and notices referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
Please review these Terms of Service carefully before accessing or using our website. Your access to and use of the site is conditioned on your acceptance of and compliance with these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services provided. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
By placing an order or simply browsing our site, you agree to these Terms. We recommend giving them an informative read!
PLACING AN ORDER AND BROWSING
These Terms cover everything you need to know about shopping with Crafty Crawly™, including:
Ordering: How to procure your one-of-a-kind resin art piece (encompasses browsing, selecting products, checkout process, payment, and order confirmation/changes).
Fulfillment: Bringing Your Crafty Crawly™ Home! Now that you have placed your order, it is time to eagerly await your one-of-a-kind resin art masterpiece! This section provides an overview of what to expect after checkout.
Shipping: We are committed to delivering your order to you safely and efficiently. For detailed information on processing times, delivery estimates, and additional notes on gift orders, please refer to our full Shipping Policy linked on this website.
Cancellation (if applicable): Thinking of changing your mind? We understand that plans can change. For details on canceling your order, please visit our Cancellation Policy linked on this website.
Returns & Exchanges (if applicable): We understand that sometimes things might not work out as planned. If you are not completely satisfied with your order, we offer a 5-day return and exchange policy for domestic orders (from the date of delivery). For detailed information on eligibility, procedures, and exceptions, please visit our full Return & Exchange Policy linked on this website.
Refunds (if applicable): We want you to be happy with your purchase! If something is not quite right, we offer refunds for manufacturing defects or incorrect products received. For detailed information on refund eligibility, processing, and exceptions, please visit our full Refund Policy linked on this website.
Customer Care: Our friendly customer care team is here to address any questions you may have. Feel free to reach out to us via email at care@craftycrawly.com or visit our FAQ section for answers to frequently asked questions.
FURTHER INFORMATION
For more detailed information about our website, business practices, and data collection, please refer to the following sections within these Terms:
- Privacy Policy: https://craftycrawly.com/privacy-policy/
- Terms of Use
- Disclaimers
DETAILS AT YOUR FINGERTIPS
Taxes & Duties: The prices listed on our website are inclusive of all taxes. However, duties may apply at checkout for international purchases. You are responsible for paying any additional taxes or duties that may be imposed by your local customs authorities of the country to which the product is being shipped.
Electronic Communications: By using our website, you agree to receive electronic communications from us, such as newsletters, order confirmations, and shipping notifications. You can opt out of receiving these communications at any time by following the unsubscribe instructions included in the communication. For more details, please refer to our Privacy Policy: https://craftycrawly.com/privacy-policy.
ORDERING
Browsing and Selecting Products: Embark on a journey through our extraordinary selection of resin art creations! You can explore by category or utilize the search bar to discover the perfect piece that resonates with you. Each product page presents detailed descriptions and high-quality images, enabling you to fully appreciate the beauty and craftsmanship of each artwork. Once you have found a treasure that captivates your heart, simply click the “Add to Cart” button to include it in your virtual shopping bag.
Checkout Process: Ready to convert your cart into a confirmed order? Click on the “Cart” icon to review your selections. Here, you can adjust quantities or remove any items that no longer bring joy. To finalize your purchase, you will need to create an account. Follow the on-screen instructions to establish your account and input your shipping and billing information. Double-check all details to ensure accuracy before proceeding.
Secure Payment Options: We prioritize secure transactions. For this reason, we collaborate with Razor pay, a prominent payment gateway provider in India, to present you with various trusted payment methods for your convenience. Choose from [list your payment methods, e.g., credit card, debit card, popular online payment gateways]. Razor pay implements industry-standard security measures to protect your financial information during the payment process.
Payment Failures and Refunds (as per RBI Guidelines): In the rare occurrence of a payment authorization being successful on Razor pay but the funds not reflected in our account (failed transaction), we acknowledge the frustration this may cause. Here is our protocol in such instances:
Investigation: We will collaborate with Razor Pay to ascertain the cause of the failure and endeavor to recover the funds. This process may involve liaising with the issuing bank and may require time to resolve.
Communication: We will keep you informed throughout the process and furnish you with updates on the status of your payment.
Following RBI Guidelines: In adherence to the Reserve Bank of India (RBI) guidelines, we will adhere to these procedures for resolving failed transactions and refunds:
Technical Failures: If the failure is attributed to a technical glitch, we will work with Razor pay to rectify the issue and credit your account expeditiously.
Chargebacks: In instances of disputed transactions (e.g., unauthorized transactions, product non-receipt), we will cooperate with the issuing bank’s investigation process. If the dispute is settled in your favor, a full refund will be processed within the stipulated time, typically within ten business days.
Order Confirmation and Changes: Upon placement of your order, you will receive a confirmation email encompassing all details of your purchase. This email functions as your receipt, so retain it for reference! Review the confirmation meticulously and promptly contact us if any inconsistencies are noted. While we strive for precision, errors may occur. While we endeavor to accommodate changes, Crafty Crawly™ reserves the right to modify orders post-placement. Reach out to us promptly at care@craftycrawly.com if any adjustments are required. For further details on order cancellation or changes, please consult our cancellation policy.
Terms of Use
This Terms of Use agreement (“Agreement”) is a legal agreement between you (“User” or “you”) and Crafty Crawly™ TM registered (“Company” or “we”) governing your use of the website located at http://www.craftycrawly.com (the “Site”) and any related services or products offered by the Company. By accessing or using the Site, you agree to be bound by this Agreement. If you do not agree to the terms and conditions of this Agreement, you may not access or use the Site.
Account Registration:
Requirements: You must create an account on the Site before completing any orders.
Account Security: You are responsible for maintaining the confidentiality of your account login credentials and are encouraged to enable two-factor authentication for added security.
Conditions for Account Suspension or Termination:
Infringement of User Agreement: Accounts may be suspended or terminated for violations of the website’s user agreement, including breaches of terms of use, privacy policy, or community guidelines.
Abusive Behavior of Customers: Accounts may face suspension or termination in cases of customer abusive behavior, such as harassment, threats, or discrimination.
Non-Compliance with Legal Requirements: Accounts may be suspended or terminated to comply with legal requirements, including court orders, government regulations, or requests from law enforcement agencies.
Suspicious Activity: Accounts may be suspended or terminated if there are suspicions of fraudulent activity, unauthorized access, or account hacking.
Excessive Returns and Cancellations: Accounts exhibiting a pattern of excessive returns and cancellations of orders may be subject to suspension or termination.
Repeated Violations: Users will receive two violations notifications via registered email and SMS for repeated violations of platform policies.
Discretion of the eCommerce Platform: The eCommerce platform reserves the right to suspend or terminate accounts at its discretion, considering factors such as the severity of the violation, the user’s history, and the potential impact on other users or the platform’s operations.
Consequences for Violating the Terms of Use:
Warning Notifications: Users who violate the terms of use may receive warning notifications via registered email and SMS, alerting them of their non-compliance and providing an opportunity to rectify their behavior.
Account Suspension: Continued or egregious violations of the terms of use may result in the temporary suspension of the user’s account.
Account Termination: Severe or repeated violations of the terms of use may lead to the permanent termination of the user’s account.
Loss of Privileges: Violating the terms of use may result in the loss of certain privileges or benefits associated with the user’s account.
Legal Action: The platform reserves the right to take legal action against users engaging in activities that violate the law or infringe upon the rights of others.
Appeals Process: Users have the right to appeal warnings, suspensions, or terminations of their accounts.
Impact on Reputation: Violating the terms of use may negatively impact the user’s reputation within the platform community.
Legal Terms for User-Generated Content (Blog Posts):
Ownership of Content: All blog posts promoting in-house products are owned by the company, retaining all rights to the content.
Accuracy and Liability: While efforts are made to ensure accuracy, the company shall not be liable for inaccuracies, errors, or omissions in the content.
Disclosure of Affiliation: Endorsements or promotions of in-house products will include a disclosure of affiliation to comply with advertising regulations.
User Comments and Contributions: Users can engage with blog posts, but the company reserves the right to moderate or remove inappropriate comments.
User License:
Users are granted a limited, non-exclusive license to access and view blog content for personal, non-commercial use only.
Indemnification:
Users agree to indemnify and hold the company harmless against any claims or liabilities arising from their use of blog content.
Intellectual Property Rights:
All intellectual property rights in the Site and its content remain the property of Crafty Crawly™ TM registered.
Governing Law and Jurisdiction:
This Agreement shall be governed by and construed in accordance with the laws of India New Delhi. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts in New Delhi
Modifications:
The Company reserves the right to update or modify this Agreement at any time without prior notice. Users are encouraged to review the Agreement periodically for any changes. Continued use of the Site after the posting of modifications constitutes acceptance of the revised Agreement.
Contact Information:
If you have any questions or concerns regarding this Agreement or the Site, please contact us at info@craftycrawly.com.
Disclaimer:
Crafty Crawly™ website and its content are provided for informational purposes only. By accessing or using our website, you agree to be bound by the terms and conditions of this disclaimer.
Accuracy of Information: While we strive to provide accurate and up-to-date information, Crafty Crawly™ makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Product Representations: The products displayed on the Crafty Crawly™ website are representative of the actual products but may vary slightly in appearance due to factors such as lighting, photography techniques, and individual craftsmanship. We make every effort to accurately represent our products, but variations may occur.
Availability: Product availability is subject to change without notice. While we endeavor to keep the website up and running smoothly, Crafty Crawly™ does not guarantee that the website will be always available or that access to the website will be uninterrupted or error-free.
Pricing Information: While we strive to provide accurate and up-to-date pricing information for our products, prices may be subject to change without prior notice. Crafty Crawly™ reserves the right to adjust product prices at any time, and such changes may not be immediately reflected on the website.
Cost Estimates: Any cost estimates or price ranges provided for our handmade craft products are for general informational purposes only. Actual costs may vary depending on factors such as customization options, materials used, and shipping fees. Customers are encouraged to contact Crafty Crawly™ directly for detailed pricing information.
Financial Advice: Crafty Crawly™ does not provide financial or investment advice regarding the purchase of our handmade craft products. While we may offer guidance on product selection or customization options, any financial decisions made by customers are solely their responsibility. Customers should carefully consider their budget and financial situation before making a purchase.
Returns and Refunds: Please refer to our Return & Exchange Policy and Refund Policy for information regarding returns, refunds, and cancellations of orders. Crafty Crawly™ strives to ensure customer satisfaction, and we have established policies to address any issues related to product quality or customer expectations.
Third-Party Links: From time to time, Crafty Crawly™ may include links to third-party websites for additional information or resources. These links are provided for your convenience to provide further information. However, Crafty Crawly™ has no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Limitation of Liability: In no event shall Crafty Crawly™ be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Changes to Terms: Crafty Crawly™ reserves the right to update or change the terms of this disclaimer at any time without prior notice. Your continued use of the website after any such changes constitutes your acceptance of the updated terms.
Governing Law: This disclaimer shall be governed by and construed in accordance with the laws of India, and any disputes relating to this disclaimer shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.