At Crafty Crawly, we prioritize customer satisfaction and adhere to Indian consumer protection laws. We are committed to providing a transparent and hassle-free return and exchange process for our valued customers.
Five Day Return and Exchange Period for Domestic Orders:
We offer a return and exchange policy for a period of five days from the date of delivery for orders within India. The five-day period commences from the date the customer receives the delivery.
Conditions for Return and Exchange:
Eligible Items: Items eligible for return or exchange must be unused, in their original condition, and with the original packaging intact.
Manufacturing Defect: If you receive a product with a manufacturing defect, you may return it for an exchange. Please note that natural variations in handmade Resin art products do not constitute defects, as each piece is unique.
Incorrect Product:
In the event of receiving a different product from what was ordered, please contact us immediately via email at contact@craftycrawly.com or phone at <>
How to Request a Return or Exchange:
To initiate a return or exchange, please inform us within five days of receiving your shipment. You can contact us via email or phone to request a return and provide the following details:
- Order number
- Reason for return or exchange
- Mandatory unboxing video and Clear images showcasing the issue, if applicable
Return Process:
Contact Us: Inform us about the return request within the stipulated timeframe by emailing us at care@craftycrawly.com or contacting us via phone at <>. Please provide your order details and a brief description of the issue.
Return Authorization: Upon receiving your request, we will provide you with a return authorization and detailed instructions on how to proceed.
Packaging: Ensure that the returned item is securely packaged in its original packaging and includes all accessories, if applicable.
Return Shipment: We will arrange for the return shipment. Return shipping costs for eligible returns (manufacturing defects or incorrect products) will be covered by Crafty Crawly.
Verification and Refund: Once we receive the returned item, we will verify its condition. Upon successful verification, we will process the exchange or refund. Please allow up to 10 business days for the refund to be credited to your original payment method, as it may take some time for bank processing.
International Orders: Please note that we are unable to accept returns or exchanges for international orders once they have been dispatched, except in cases of damaged or defective items upon arrival.
Non-Returnable Items: Returns for reasons other than manufacturing defects or incorrect products are not eligible for a refund. Custom-made and sale items are final and not eligible for return under any circumstances.
Changes to the Policy: Crafty Crawly reserves the right to make changes or updates to this return policy. Any modifications will be communicated on our website and will apply to all orders placed after the updated policy is posted.
By placing an order with Crafty Crawly, you agree to abide by this return policy. If you have any questions or concerns regarding this policy or your order, feel free to contact our customer support team.
Thank you for choosing Crafty Crawly for your handmade Resin art products. needs!